Delivery


◆ The components of the product are tags, guarantee cards, dust bags, boxes, and shopping bags.  


◆ It is sent by EMS, and the shipping cost varies by product.  


◆ It takes 10 to 15 days to deliver based on the payment completion date.





Return and exchange policy.


◆ You can apply for return/exchange within 7 days from the date of receipt of the product.


◆ Round-trip delivery fees will be charged for exchange or return due to a simple change of mind.


◆ You can't apply for return or exchange in the following cases.

 

   - In the case where 7 days have elapsed from the date of receipt of the product.

   

   - Case where there are signs of product contamination, damage, or use due to the customer's carelessness.


   - In the case of removing, losing, or damaging the product guarantee, tag (components of the product), box, etc. unique to the delivered product.


   - In the case where a stain or drain occurs during use due to the nature of the product.



A/S policy


◆ If you request A/S, please register at info@moietoii.com.


◆ It will be repaired free of charge within the warranty period (1 year).   


◆ Repairability may vary depending on the product. Repairability will be determined after warehousing the product headquarters.


◆ Even within the free service period, damage to leather and decorations due to use cannot be repaired regardless of the warranty period..









  • info@moietoii.com
  • +82 1577 5350
  •  
  • Mon-FriI. 9am - 6pm
  • Sat, Sun, Holiday OFF
  • YS INTERNATIONAL
  • Permit Number. 2020-seoulseongdong-01019
  • Republic Of Korea

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